I called in advance and got a time to bring my car in. Everything went smoothly and I had my car back in a timely manner- and washed! Everyone was very pleasant.

Ali took good care of me and the car

The service I received was fine and the staff were exceptionally nice. I was also able to obtain a loaner car with no problem even though the time it took to have the car repaired was almost a week (parts needed to be ordered). However, I do have an issue with the website. On the website (https://www.fitzmall.com/COVID19?cp=service) it states specifically that service pickup and delivery can be scheduled due to COVID-19. I completed the form on the website but there was never a response. When I called to follow-up I was informed that they were no longer doing this due to COVID-19 (which I thought was the reason behind the pickup and delivery in the first place. If they are going to discontinue this convenient accommodation to the customer then they should have changed the website. I much prefer having my car picked up rather than going into the dealership.

Brian Wilson, of The Beach Boys, was super. My car would barely start, but I managed to get it there before the snow. Brian gave me a text link to keep up to date. He texted and called me back when the car (2011 Buick LaCrosse - purchased at Fitz); explained the repairs and reasonable cost. I’ve enjoyed working with Brian over these many years. Keep Him! Also kudos to the young man who returned my car to the front. Very nice & personable (also handled my car nicely at drop off). Gave him a nice tip which he deserved.

Every time I bring my vehicle in for service they are quick to respond and Make sure we are completely satisfied Always a great job !

I have been a highly satisfied sales and service customer for many years. Both aspects of the dealership have made it my first choice.

My consultant Jason was responsive to all my questions and made the purchase an pleasant and low pressure process

Service was very helpful.

Very friendly

Sales rep was courteous and efficient. We were hoping it would go a little quicker since we thought most of the preliminary work had been completed on time. We had to have our grandchildren with us and they got a little antsy as two hours approached. Considering staffing under present conditions, it went well. I let my wife leave after signatures to get the boys home, but Jason stayed with me and helped get onStar initialized and running for me. This is our third purchase through Fitzgerald and the all have gone well