The FitzWay is a term developed by Fitzgerald Auto Mall that defines our business philosophy and acts as a guideline for the way we treat our customers.
It's a part of our unique way of doing business that has helped differentiate us from other auto dealers. We created the FitzWay philosophy by listening to our customer's comments over the years, both good and bad. Customers have told us is it's important to treat them with honesty and respect, and to deal in good faith. Our customers also want to receive a high level of attentive customer service at every level of our operation. We've taken those messages and requests and incorporated them into every aspect of our business and call it the "FitzWay", our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer's questions and requests.